Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of AHA REVIEW ("the Service") operated by the AHA REVIEW team ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

AHA REVIEW is a software-as-a-service product that helps small business owners and multi-location operators manage their Google Maps reviews and Google Business Profile ("GBP") information. Core features include:

• Listing your connected Google stores and aggregating their reviews.
• A daily to-do screen (TODAY) listing the Google Maps tasks your stores need that day.
• Preparing reply drafts (free replies and, on Pro, Pro replies) that you edit and choose to publish.
• Posting your replies to Google via the GBP API — and, on Pro, posting replies to new reviews automatically, only if you turn this on and consent to it (see §5).
• Analysing reviews for potential Google policy violations and generating reportable text.
• Scheduling photo posts to your GBP location.
• Showing Performance metrics (views, calls, direction requests, website clicks — clicks are presented as a single combined indicator per our product principle).
• Inviting manager sub-accounts (team members), one for each Pro you hold.

The Service depends on Google APIs and is therefore subject to Google's availability, quotas, and policy decisions.

3. Your account

• You must be at least 16 years old and have the authority to bind any business you represent.
• You are responsible for keeping your sign-in credentials confidential and for all activity under your account.
• You are responsible for the activity of any sub-accounts (team members) you invite.
• You may have only one account per legal entity, unless we agree otherwise in writing.

4. Connecting your Google Business Profile

When you connect Google, you grant AHA REVIEW limited access to your GBP data using the scope https://www.googleapis.com/auth/business.manage. You confirm that:

• You are the legitimate manager or owner of the GBP locations you connect, or have been authorised by the owner.
• You understand AHA REVIEW will read your reviews, store metadata, performance metrics, and reply history, and will post replies and photos on your behalf when you explicitly instruct it to — by publishing a reply, by scheduling a photo, or by turning on automatic posting of replies (§5.2).
• You may disconnect at any time from Settings or from your Google Account permissions page. Disconnection is handled per §6 of our Privacy Policy.

5. Reply drafts and automatic posting

5.1 Free replies and Pro replies

The Service prepares two kinds of reply drafts. Free replies are put together by our own software from a library of prepared sentences, chosen to suit the review's language, star rating and content; the review text is not sent to any outside provider to make them. Pro replies (Pro plan) are drafted for each review individually: AHA REVIEW sends the review text, the star rating and the reviewer's display name (and, if you opt in to "tone learning", a small number of your previously published replies) to Anthropic's Claude API, and the model returns a draft reply. Drafts are displayed in the dashboard for you to review and edit before publishing. You acknowledge that:

• Drafts, free or Pro, may contain inaccuracies, misunderstandings, or culturally inappropriate phrasing.
• You are solely responsible for what you publish to Google, including replies posted automatically under settings you turned on. Once a reply is published, it is your statement to the customer.
• Apart from automatic posting that you have turned on (§5.2), we will not publish any draft on your behalf without an explicit publish action.
• Each free reply, including a re-generated one, counts against your daily free-reply quota. Each Pro reply, including a re-generated one, counts against your monthly Pro-reply quota, and a review can have at most 3 Pro reply drafts (the first draft and 2 re-generations).

5.2 Automatic posting (Pro)

On the Pro plan you can let AHA REVIEW post replies to new reviews on Google automatically. Google's Business Profile API policies require your prior, specific and express consent before replies are posted automatically, so automatic posting works as follows:

• Off unless you consent. Automatic posting is off by default. It starts only after the account owner turns it on in Settings and gives explicit consent there; we record when, and from which account, that consent was given. Sub-accounts and our support staff cannot turn it on for you.
• New reviews only. It applies only to reviews written after you turned it on, or after you last changed its settings. Nothing is ever posted automatically to reviews that existed before then; you reply to those yourself.
• You stay in control. You can change its settings or turn it off at any time in Settings, and it stops from then on. Replies posted automatically are marked as such in your dashboard.
• Held for your review. If a Pro reply draft may contain a promise involving money (such as a refund, a discount or compensation), it is not posted automatically; it is kept as a draft for you to check. Reviews flagged as possible Google policy violations are also left for you to handle.
• Quotas and plan. Automatically posted replies use your free-reply and Pro-reply quotas. If your Pro replies for the month run out, a free reply is posted instead only if you chose that option. Automatic posting runs only while Pro is active: if Pro ends it pauses, and when Pro starts again only reviews written after that point are posted automatically.

6. Review removal — what we do and do not do

What the Service does provide:

• Automated analysis (a "removal check", part of the Pro plan) of whether a review appears to violate Google's review policies (spam, profanity, off-topic, fake content, conflict of interest, etc.).
• A draft of reportable text you may use to flag the review.
• A direct link to Google's official review-flagging interface.
• Periodic polling of the review's existence so that, if Google removes it, we mark it as "removed" in your dashboard.

Removal checks run automatically on new reviews of 3 stars or lower at your active locations, once for each review. There is no monthly limit; to keep the Service stable, checks are processed within reasonable daily limits.

The decision to remove a review is solely Google's. We make no representation about the outcome of any report.

7. Acceptable use

You agree not to use the Service to:

• Manage reviews or businesses you do not have authority to manage.
• Post replies that are unlawful, defamatory, harassing, deceptive, or that infringe a third party's rights.
• Solicit reviews in a way that violates Google's review policies (review-gating, paying for reviews, soliciting only positive reviews, etc.).
• Submit fraudulent or mass-generated removal reports.
• Reverse-engineer, scrape, or attempt to circumvent rate limits, RLS, or plan enforcement.
• Upload images that contain malware, prohibited content, or that you do not have the right to use.
• Resell or sublicense the Service without our written permission.

We may suspend or terminate accounts that abuse the Service or that Google asks us to disconnect.

8. Plans, fees, billing

• The Service is offered as two plans, Free and Pro. The current price and the limits of each plan are shown on the pricing page and at ahareview.com.
• Free costs nothing. It includes 1 location, 10 free replies per day and the TODAY daily to-do screen. It does not include Pro replies, removal checks, photo scheduling, the SEO strategy report or automatic posting; you can still post a photo to your listing right away.
• Pro is bought by quantity: you choose how many Pros to hold (1 to 99), and the monthly price is charged for each Pro. Each Pro adds 1 location and 1 manager sub-account, and includes 100 Pro replies per month. On Pro you get 20 free replies per day for each Pro, in place of the Free plan's 10, and you can turn on automatic posting (§5.2). Pro also includes removal checks with no monthly limit (§6), photo scheduling (each location can hold up to 10 scheduled photos waiting to be posted at a time; a place frees up when a photo is posted or canceled) and a monthly SEO strategy report for each location. An account can hold up to 100 locations.
• Pro is billed monthly in advance through our payment processor, Paddle.
• The monthly Pro-reply quota is refilled every month on your billing date and does not roll over. Daily free replies are refilled every day at midnight in your store's local time zone (with several locations, that of the location you activated first) and do not roll over.
• Increasing the number of Pros takes effect immediately: you are charged pro rata for the rest of the current month, the added Pros' Pro replies for this month are granted in the same proportion, and the extra locations and sub-accounts are available at once. Decreasing the number of Pros takes effect from your next billing date.
• If you cancel, Pro stays active until the end of the month you have paid for. Your account then returns to the Free plan: locations beyond the first are switched off, and your data is kept.
• Enterprise / franchise accounts with more than 100 locations are quoted individually, on request.
• Listed prices include applicable taxes (VAT, GST or sales tax). Paddle, as the merchant of record, determines the tax for your billing location and accounts for it within the listed price, so no tax is added on top at checkout.

9. Refunds

We offer a full 14-day refund on your first Pro charge if you cancel and contact us within 14 days of that charge — no deduction. After 14 days, you may request a pro-rated refund of the unused remainder of the period; approved refunds after the 14-day window are issued minus the portion already used and a processing deduction (payment-processor fees and handling costs), as described in our Refund Policy, which governs the details. Refunds are processed by Paddle, our merchant of record. Enterprise refunds are governed by the individual contract.

To request a refund, email [email protected] from the account email.

10. Intellectual property

10.1 Our IP

The Service, including the dashboard, codebase, design, logos, and product copy, is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing.

10.2 Your content

You retain ownership of the content you upload or generate through the Service (reply drafts you authored, photos you uploaded). You grant us a limited licence to process that content solely to provide the Service to you (display, store, transmit to Google when you publish or when automatic posting you turned on posts a reply, transmit minimum review text to our drafting provider when a Pro reply or a removal check is made).

10.3 Google's IP

"Google", "Google Maps", and "Google Business Profile" are trademarks of Google LLC. AHA REVIEW is not affiliated with, endorsed, or sponsored by Google.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains what data we collect, how we use it, the third parties we share it with, and your rights.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. We do not warrant that the Service will be uninterrupted, that generated drafts (including replies posted automatically) will be correct, that Google will accept any review report, or that any review will be removed.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD 50. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR REPUTATIONAL HARM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

14. Termination

You may cancel at any time from Settings → Billing or by emailing support. We may suspend or terminate your access immediately if you breach these Terms, if continued access creates a security or legal risk, or if Google asks us to disconnect. Upon termination, data is deleted per §6 of the Privacy Policy.

15. Governing law

These Terms are governed by the laws of the Republic of Korea, without regard to its conflict-of-laws principles. Disputes will be resolved in the courts of Seoul, Republic of Korea, except where applicable consumer-protection law requires otherwise.

16. Changes to these Terms

We may update these Terms when our practices change. We will post the new version on this page and update the "Last updated" date. For material changes, we will email account holders before the change takes effect. Continued use of the Service after the change becomes effective constitutes acceptance.

17. Contact

[email protected]